FAQ - Aynur Abbott Fine Jewelry

FREQUENTLY ASKED QUESTIONS

1. What is the difference between 8K and 14K gold jewelry?

14 karat gold is a blend of 58,3% parts pure gold and 41,7% copper and silver. 
8 karat gold is a blend of 33.3% parts pure gold and 66% nickel-free silver. 
Each of our items is handcrafted and made of 14 & 8 karat gold. 

Apart from its aesthetic values, gold is a gift from planet earth. This natural material has stood the test of time. Furthermore, gold has been a symbol of wealth and evokes an empowering allure that seamlessly brings out confidence and beauty. 

Human history has taught us the following: gold, beauty, and power go hand in hand. Gold has been worshipped amongst our oldest civilizations. It has been used as a rich adornment for our beloved women, gods, and rulers.

Aynur Abbott Fine Jewelry strives to make women feel more confident and beautiful. Our pieces are designed for daily use and made for strong and elegant women. Women who are always on the go but refuse to compromise on their elegance or style.

2. How can I measure my ring size?

There are several ways for you to measure your ring size at home. For example: you could use a string or a floss. 
But for a precise measurement we recommend using our ring sizer.
You can purchase it at our webshop (and receive a 5% discount code for your next purchase). 

You can buy a ring sizer via this link: https://www.aynurabbott.com/products/ringsizer


3. I just bought a ring but it doesn't fit. What should I do?

Don’t worry, in case the jewelry hasn’t been used – apart from fitting – you can return the item within 14 days.
Note: if there is evidence that suggests usage, the customer loses the right to exercise a return. In the interests of our customer’s hygiene, we do not accept the return of earrings.

The 14-days-period runs straight after the receipt is made (via email). Yet, not before receiving your purchase. Aynur Abbott Fine Jewelry will only cover return shipping costs if the error is our responsibility.
Aynur Abbott Fine Jewelry is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
Please take note: for orders sent to destinations outside of the EU – where deliveries have been refused by the customer or the customer was not available to receive the delivery – Aynur Abbott Fine Jewelry will not be able to refund customs duties and sales taxes.

4.  I want to return my purchase, what should I do?

Please send an e-mail to info@aynurabbott.com. You will receive a return form within 24 hours. 

5.  How should I clean my jewelry?

You can use different ways to clean your jewelry. But our suggestion is using our jewelry clean liquid. The Aynur Abbott Jewelry clean kit will never harm your jewels. 

6. How to use the Aynur Abbott Jewelry clean kit?

Apply the cleansing liquid to your jewelry. Wait 3 to 5 minutes for it to take effect. Rinse thoroughly with lukewarm water. Dry with a clean, soft cloth. Repeat it 2 times in a month. 

You can purchase your clean kit it here: (link)


7. What should I do with my old jewelry?

You can wait for the second hand recovery campaign. Or you can send an e-mail to info@aynurabbott.com

8. Can you provide custom made jewelry or other personal requests?

Please send an email to info@aynurabbott.com and I will contact you as soon as possible.

9. Do you offer appraisals or insurance?

There will be a second hand recovery campaign where we will provide for appraisals. Please send an email to info@aynurabbott.com
As for now, there is no insurance Aynur Abbott fine jewelry policy.

10. What is your return / exchange policy?

In case the jewelry hasn’t been used – apart from fitting – you can return the item within 14 days.
Note: if there is evidence that suggests usage the customer loses the right to exercise a return. In the interest of our customer’s hygiene, we do not accept the return of earrings.
The 14-days-period runs after the receipt is made (via email). Yet, not before receiving your purchase.
Aynur Abbott Fine Jewelry will only cover return shipping costs if the error is our responsibility.
Aynur Abbott Fine Jewelry is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
Please take note: when deliveries have been refused by the customer or the customer was not available to receive the delivery... We won’t be able to refund customs duties and sales taxes for destinations outside the EU.

11. Aynur, I want to return my purchase.

Please send an e-mail to info@aynurabbott.com. You will receive a return form within 24 hours. 

12. What is handmade jewelry?

Craftsmanship and handcrafted work are the central focus points at the Aynur Abbott studio.  At our creative workspace we work together with the artisans to carefully develop and finish each and every product. We finish each item by hand in order to deliver a design that’s perfected to the finest detail.
We strive to offer an exclusive experience by using niche jewelry-making techniques. Each season, we carefully create pieces using time-tested, traditional approaches with innovative twists.
To lend a contemporary look and feel while maintaining high end quality. We exclusively use materials of the highest standard – 14 & 8 karat gold – to deliver a product that is as beautiful as it’s sustainable and long-wearing.

13. What carat gold is best?

The only answer is: all of them. It’s up to your preference. 
Carat differences distinguish the yellow hue of the jewel. 24 carat gold is additionally a lot darker yellow compared to 8 carat gold. 8 carat gold will appear softer, because of its light yellow shade. 
In other words: gold is gold, but the proportions (carat) will determine the look.

14. How will I know if my order has been shipped?

After your order is shipped, we will send you a tracking number. You will be able to follow your order on our website with the tracking number. 

15. Do you have an actual store where I can come and visit?

Yes and no. We have collaborations with a few stores. Click to see the stores. 

You can also make an appointment for 1 on 1 exclusive shopping with Aynur at our Showroom in Amsterdam. Please send an email to: info@aynurabbott.com


16. Sold-out product – when will it be in stock again?

As soon as possible. If a product is sold out, you can send us an email. Or you can activate a specific notification here:



When the product is available, we will send you an email.

17. Can I return an item that was given to me as a gift?

In case the jewelry hasn’t been used – apart from fitting – you can return the item within 14 days.
Note: if there is evidence that suggests usage the customer loses the right to exercise a return. In the interest of our customer’s hygiene, we do not accept the return of earrings.
The 14-days-period runs after the receipt is made (via email). Yet, not before receiving your purchase.
Aynur Abbott Fine Jewelry will only cover return shipping costs if the error is our responsibility.
Aynur Abbott Fine Jewelry is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
Please take note: when deliveries have been refused by the customer or the customer was not available to receive the delivery... We won’t be able to refund customs duties and sales taxes for destinations outside the EU.

18. Can I see your jewelry in person?

You can now book an exclusive one on one appointment with Aynur Abbott in our showroom in Amsterdam.
For our international customers we offer a virtual session. 
Book your appointment via aynur@aynurabbott.com or send your request below. 
 
19. Do you ship to other countries?

We strive to provide worldwide shipping (shipping fees will be charged). 

The international shipping cost will depend on your location. Please estimate your costs here. 

Receiving takes about 14 working days for worldwide shipping. 

Standard shipping cost in the Netherlands is: EUR 4.65. 

If you have any further questions, please let us know via info@aynurabbott.com.



What is my size?

Order a ringsizer 

Would you like to measure your accurate ring size, so you are sure to order the right ring? Then you can order your ringsizer for €3,00 within the Netherlands!

Aynur Abbott sizes

At Aynur Abbott, we offer exclusive pink ring designs that are only available in the sizes: 46, 48 & 50
Our regular ring sizes are 52, 54 & 56

  Size Size
Pink ring 46 Regular ring 52
Pink ring 48 Regular ring 54
Pink ring 50 Regular ring 56

 

 

 

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