When you're not wearing your jewelry please store them in a safe and secure place, our jewelry boxes are a great place to keep them. In order to enjoy your jewelry as long as possible please follow the following care instructions:
Avoid direct contact with water and chemical products e.g. soap, perfume, abrasive products.
Do not wear jewelry while swimming
Chlorine, detergents, oils, moisturizers & perfumes can all cause damage.
Remove jewelry when doing household tasks.
Avoid impact with hard surfaces as much as possible.
Gently wipe jewelry clean with a soft cloth after each wear to remove make up and oils (from skin).
Coil chains gently to prevent damage in storage.
Do not keep jewelry in the bathroom.
Our jewelry is handcrafted in our atelier. Although all jewelry is produced with the best care, sometimes it happens to have some manufacturing defects. If one of your items contains a production defect, first of all, our apologies for that! You have the right to recall your warranty. The warranty does not cover scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear.
The warranty of damaged gold is 6 months from the date of purchase. This does not cover damage due to accidents, abuse, neglect, improper use or storage of the product, unauthorized modifications or normal wear and tear.
DIAMOND / GEMSTONE
The warranty for lost diamonds or gemstones is 18 months from the date of purchase.
If we are able to repair/exchange your piece, we will issue you a repair number and shipping instructions. All repairs are subject to shipping charges and repair cost of €30. If there are any items which need to be repaired due to a production fault, Aynur Abbott Fine Jewelry will cover the associated cost and you will only need to both the shipping costs both ways. We reserve the right to deny unreasonable repairs, returns, and exchanges.
If one of your items is damaged, please send us an email to firstname.lastname@example.org.
The e-mail should contain the following information:
- Order number
- Photo of the damage
If you have a question about repairs, please let us know at email@example.com