The jewelry are to be unused other than for the purpose of trying on for fit. If there is evidence to suggest that the jewelry has been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
The 14-days-period shall begin to run after receipt of this instruction (e.g. via e-mail), but in any event no earlier than the goods have been received by the customer.
Please follow these steps when returning/exchange an order:
1) Download and print the return form, this was sent to you in the "shipping confirmation" email.
2) Make sure that the jewelry is packed neatly in their original jewellery boxes.
Clarify on the customs declaration on the outside of the package that it is a return and value is 0.
4) Return your order to: Aynur Abbott Fine Jewelry- Nicolaas Witsenkade 31g - 1017ZT Amsterdam, Netherland - Att: Returns
Aynur Abbott Fine Jewelry will only cover shipping costs incurred in returning the jewelry if the return is a result of our error.
Aynur Abbott Fine Jewelry is unable to refund customs duties and sales taxes for orders sent to destinations outside of the EU.
Please take note that for orders sent to destinations outside of the EU where deliveries have been refused by the customer or the customer was not available to receive the delivery, Aynur Abbott Fine Jewelry will not be able to refund customs duties and sales taxes.